We generally exchange information about how the car is performing and he takes keen interest and suggests anecdotes from his experience of engaging with other customers.
BHPian JoshMachine recently shared this with other enthusiasts.
Customer experience, redefined: courtesy Audi Pune
The customer touchpoint experience during the purchase of a luxury car is most crucial during the initial test drive, booking, PDI and subsequent delivery process.
It’s no secret that I am a big fan of Audi Pune’s professional demeanor and courteousness.
For our A4, we were accorded the warmest and most professional welcome at Audi Pune by Senior Sales Consultant Mr. Kedar Rajhans. I have documented the entire positive experience in the initial ownership post, here.
Some wonderful moments from those times:-
The positivity, to our pleasant surprise, didn’t stop just at that point. It has continued in the post sales tenure also.
Mr. Rajhans has been diligently in touch with us ever so regularly and I also reciprocate from my end. We generally exchange information about how the car is performing and he takes keen interest and suggests anecdotes from his experience of engaging with other customers. He is a true car enthusiast.
When I informed him about our recent Pune – Bhopal – Pune trip, we discussed that the car would need a good cleaning + detailing session post the trip (what with all the muck, tar, brake dust etc. getting accumulated). And to my delight, he made a generous offer of getting it all done on his account.
Got the total cleaning + detailing done at Carzspa, Baner.
Few pictures after the process:-
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