The process to register a complaint is very simple.
BHPian ghodlur recently shared this with other enthusiasts.
When browsing through the IRDAI portal, came across this initiative of IRDAI to address the grievance of the Insured and also help the insured get across the grievance redressal mechanism of the Insurance companies. I wanted to try out the same which I am mentioning at the end of the post.
This is the address.
The process to register a complaint is very simple, the below screen shots show the same. Just enter your name, mobile, e-mail id, Policy type, policy no/claim no, Insurance co name, details of grievance or complaint, any specific attachments if available and register the compliant. A complaint number is generated. Based on the Insurance co the grievance e-mail id is picked up and complaint sent to the e-mail id.
I had a grievance against all Insurance cos offering the motor insurance of not being able to generate any quote online for my BH registration car which was due for renewal in Jan 2023. Hence decided to raise a complaint.
The complaint shows the TAT for the response. Although it shows 4 here, the actual is 15 days from the day of complaint. I got a response from RS within 30 mins of raising a complaint and a customer care person was assigned to understand my complaint.
Not very sure if the same response will be for any complaints registered, may also vary from Insurance co to co. Since the complaint is coming through IRDAI, Insurance cos are forced to respond within the timeframe.
The Bima Bharosa website has a few dashboards which shows the complaint status but not as per the Insurance cos.
Hope this will help BHPians and other to get a faster resolution to their Insurance grievances.
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