What drew you to working at EV Connect?
I’ve always been passionate about environmental issues and exploring how we can coexist with the natural world and move towards sustainability. Back in 2020, I completed my master’s degree from the University of Michigan in environmental studies and sustainability. I wanted to apply my sales background in an environmental context, and so I thought that given how transportation is the largest source of greenhouse gas emissions, I was looking into companies in the electric vehicle space. So, I came across EV Connect. I was really invested in our product, charging station accessibility for EV drivers, and what I read about our company’s footprint with existing customers.
How does the Customer Success Team help clients throughout the entire lifecycle?
When a new customer comes on, we help them understand our management platform. We also talk about the value of adding perks and benefits for employees or other constituent groups such as guests. We help them understand the value of our platform, with regards to data and visibility into the types of drivers who are using their stations. We really clarify our value proposition about the strength of our software, the strength of our Support Team, and the strength of the data that we provide. If there’s any gap as far as their understanding of what EV Connect provides, we’re always there to help them. We want them to know that there’s always a contact for them at EV Connect.
Can you describe what your role is on the Customer Success Team?
Our role is to retain existing clients, increase the value that we’re delivering to clients, and grow our relationship with them. We also educate them on the evolution within the EV charging industry. Things like state rebate programs, requirements for the obligations of their contract, and so on. Another big thing we do is ensure that our clients have the resources and information they need to replace any stations. But we also do day-to-day account management, so if someone has concerns about their billing or renewal invoices, we can solve the problem.
How would you summarize the relationship between EV Connect and their customers?
Many clients have always shared the EV Connect is best-in-class—whether it’s in regard to our response time, resolving any issues they could have with their stations or answering questions about our software. They have also shared that our software is very intuitive to use, easy to navigate through, and that our platform has such a clean presentation, with everything they need at their fingertips. Additionally, our clients tell us our network is very reliable when it comes to station uptime.
Anything else you would like to share with our readers?
If you haven’t already, go out and buy an electric vehicle because there’s no better time than now. The more demand there is for EVs, the more we can all contribute to helping reduce greenhouse gas emissions. Secondly, EV Connect is a fantastic place to work. So, if you haven’t looked at our company yet, and you’re interested in sustainability, definitely look at our company very closely. And hopefully, there’s a match for your skills.